​More and more Millennials are stepping into leadership and management positions. In many cases, they are overseeing various generations. Their teams can include Generation Z, now entering the workforce as college graduates, to Boomers, who are sometimes the age of their parents or even grandparents. This age diversity produces challenges for even experienced managers. For Millennial managers, often navigating their first supervisory role, it can produce stress and uncertainty. Here are a few reminders for Millennial managers as you learn and grow as a leader:

• Be a learner. In leadership positions, we often feel pressure to know it all and have all the answers. The reality is that no one really has it all figured out and acting like you do only undermines your credibility. If there are more experienced individuals on your team, ask them for their perspectives. Learn about the history of the organization and team. Seek to understand why things are the way they are before you begin to change them. This can help you avoid mistakes of the past. 
• Know your people. In today’s incredibly diverse workplaces, there is no one management style that is going to work for everyone. Take the time to get to know the individuals on your team. I highly recommend, when possible, having them do an assessment (ie. Enneagram, MBTI, StrengthsFinder, IPSAT) to learn more about how each of them approaches their work. Also, take time to talk with them individually, this can be a simple check-in occasionally, or regular weekly or monthly meetings. Look and listen for indicators of what they value (order, punctuality, quality time, words of affirmation, a gift) and make efforts to honor these values and communicate appreciation in ways that are meaningful to them. 
• Embrace failure. You are not going to do everything right. You are not going to make everyone happy. That is part of leadership. All of us fail, even after years of experience. What matters most is how we fail. Do we try to ignore our failure, blame others, or make excuses? These responses will undermine your leadership quickly. The best leaders acknowledge when they fail, they apologize when needed, and they learn from their mistakes. They embrace the potential for personal and professional growth in their failures. Good leaders seek out the resources and make the changes that enable them to avoid repeating mistakes. So, when you fail, don’t panic. Recognize it as an opportunity to demonstrate your character, model humility and integrity, and learn and grow. Your team will appreciate you for it! 

Healthy leadership requires incredible self-awareness, courage, and sacrifice. As a new manager or leader, you need support. Find a mentor or friend who can encourage you, help you process the situations you are navigating, and provide honest feedback. You’ve got this!

Gen Z (b. 1996-2012) is being raised and educated in a culture of fear. This is the result of many factors. We live in a post-9/11 world, marked by ongoing wars and terrorism, an economic recession, and 24/7 coverage of global, domestic, and personal tensions, trauma, and anger streaming into our lives via our smartphones. Many adults have succumbed to the perspective that the world is an uncertain, dangerous, and scary place. As a result, we work diligently to protect the young people in our lives. We monitor them via video feed throughout their infancy and track them by GPS when they get older. We feed them organic food, buckle them into every seat they sit on, give them helmets and knee pads, and keep them in safe, enclosed spaces. We discourage them from doing anything dangerous or risky, citing the great harm that could befall them. They listen as we talk to one another in frightened or angry tones about what is happening in the world or with our neighbors. They see what we post on social media. They get the message repeatedly that the world is a scary and unsafe place. 

In a world perceived as dangerous and uncertain, safety has become the priority. This has had some positive results. Jean Twenge reports in her book, iGen: Why Today’s Super-Connected Kids Are Growing Up Less Rebellious, More Tolerant, Less Happy—And Completely Unprepared for Adulthood, that there are several positive indicators of increased physical safety for kids and teens today. Homicide rates, sexual assault and rape, and alcohol consumption have all been on the decline. However, there are some other troubling statistics emerging. Depression, anxiety, and suicide among young people are on the rise. In fact, some experts believe that Gen Z is on the verge of a mental health crisis.  

Twenge explains how we have not only focused on physical safety for young people today, but also on emotional safety. We have taught them to be tolerant and that they should never be made to feel uncomfortable emotionally. As a result, many do not know how to handle criticism, conflict, or even conversation about tough issues in a healthy and constructive manner. Instead, many young people see words and social interactions as potentially dangerous and harmful.  

The emphasis on physical and emotional safety is promoting an aversion to any kind of risk or danger. We neglect to teach and model that it is in failing and experiencing pain that we realize how strong and resilient we are. Healthy conflict, disagreement, and dialogue are where we learn new things, gain diverse insights, and deepen our understanding of ourselves, others, and important issues. It is only through getting hurt that we can ever truly learn the beauty and power of forgiveness and healing. So, while safety is important, it can also be dangerous. Too much safety can strip young people (and the rest of us!) of desperately needed confidence, resilience, perspective, and hope. 
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So, how can we encourage young people in our lives to avoid the inherent risks of too much safety?  

• We need to model hope, courage, and resilience ourselves, through our conversation, attitudes, and actions. Kids are watching, listening, and learning from how we respond to the world and its uncertainty.  
• We can encourage them to take appropriate risks. With my 6-year-olds, this might mean encouraging them to climb that tree in our yard, rather than telling them to “get down, its too dangerous.” A broken arm will heal, a fear of adventure will cripple them forever. With a teenager, perhaps we insist they go on a service learning or mission trip without us, rather than staying “safely” at home playing video games. A broader understanding of the world through hands-on experience will increase their mental and emotional wellbeing in ways a game on a screen never can. 
• We need to challenge them to engage ideas that might feel uncomfortable. Turn off the devices for a car ride or dinner. Ask young people their thoughts on a current event, recent political development, or good book or movie. Ask open-ended questions that get them thinking and talking. Listen actively to what they are saying. Affirm insights and observations they make. Share some of your perspectives. Talk about how you value the perspectives of others who may disagree with you on this topic. Demonstrate the value of developing your own perspectives, while learning from others.  

In a few short years, Gen Z will be stepping into adulthood and leadership roles of their own. It is critical, as we prepare them, to ensure we are teaching them skills and perspectives that will help them thrive—physically, mentally, and emotionally—throughout their lives.  

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The following is a guest post by Dr. David Geisler, President, Norm Geisler International Ministries and an Adjunct Professor at Southern Evangelical Seminary.


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I remember that day! I was sitting on a bench at the student center watching others go to and from class and suddenly I started to cry. It became very clear to me at that moment that if any of these students didn’t accept Jesus Christ sometime in their brief life, their destiny would be finalized! By then it would matter little how well they did on their exams, or what kind of success they saw in their careers. Without Christ, they would all be separated from God for eternity.

Fortunately, witnessing back then seemed easier. There was a certain respect for the Bible, and students were open to hearing about Jesus. I remember reading a gospel booklet to a student in their dorm during that same time period, and the listener prayed to receive Christ that very day!  Sadly, that kind of approach doesn’t seem to work anymore. 

Why is that? Put succinctly, the gospel remains simple, getting to the gospel is not. Consider for example how many today view morality as a personal preference, like ice cream flavors. Some may prefer chocolate, others may prefer vanilla, but who can really say which one is better! That’s how some view moral choices. Yet reducing morality to a mere personal preferences makes many in our culture tone deaf to hearing the gospel message and blind to seeing it’s relevance to their life in any way!

Today, if we are going to effectively communicate the truth of the Christian message, simply repeating old formulas is not enough. We have to rethink our approach to witnessing, and include something else, called “pre-evangelism.”  Pre-evangelism is tilling the soil of their hearts and minds, removing the rocks and obstacles of disbelief, helping them to see how lost they are. After all, it’s hard for them to see their need for savior, when they don’t believe they have any sins to forgive!

One day a student said to me, “Why can’t God just let me into Heaven?” It was clear to me that in his question, his view of himself and of God was skewed. So many young people today will say that they believe in God, but then tend to overestimate their own righteousness, and underestimate God’s holiness.  These distortions in their beliefs make cultivating good soil for the gospel to flourish in their lives a much greater challenge (See Matthew 13:19-23).

This means at times, we may have to help others see the world through a biblical lens, before they can see any truth in the Christian message! Unfortunately however statistics show that we are failing this task! Today, 25% of Americans have no religious affiliation, and 45% of these are millennials!  Now helping others to see through a biblical lens means practically that we start by helping our non-believing friends recognize the distortions in their beliefs. The truth is that many have deceived themselves and believe they can explain moral goodness in general without reference to a belief in God! Other who say they believe in God may deceive themselves by overvaluing their own moral goodness, as well as undervaluing God’s moral standards or believe somehow that God grades on a curve. Some have even allowed certain distortions in their perception of God’s nature to develop a crippling undervaluation of the uniqueness of Jesus Christ. But if these distortions can be identified and removed, many will be more receptive to hearing about the Savior.

Last summer while training in Italy I had a conversation with a young skeptic. His question to me was this: “How can you believe the Bible when it was written by so many different people, who were imperfect?” Now, the truth I wanted him to understand is this: if God can do the big miracle, then He can do the little miracle.

Here was my question: “Would you agree that if there is a God who created the universe, then He’s powerful enough to ensure that what He wants to communicate to us reaches us, even through imperfect people?” His response to me was revealing. He said, “I see how that would make it less problematic.” He came to his own, unforced conclusion, a conclusion that he could not deny.

This illustration demonstrates the value at times of changing our old witnessing paradigm, and “allow others to surface the truth for themselves by asking them probing and thought-provoking questions.” (See our book Conversational Evangelism to learn this art!)  Very rarely today can we simply just tell people the truth directly. Most non-Christians are even offended when we try to “share with them” where they are wrong. They see our approach as downright offensive, maybe even evil for pushing our “truth!” So we must remember that even if we know what truth to communicate to people today, based on the questions and concerns they have, we still need to discern what’s really the best way for them to “see this truth for themselves.” This too is an important factor to keep in mind in reaching millennials today. Like the men of Issachar in 1 Chronicles 12:32, we too need to better understand the times in which we live, and know what we should do!
 
To better understand this pre-evangelism paradigm, check out our book, Conversational Evangelism and our web-sites ( www.ngim.org/speaking and www.conversationalevangelism.com and www.conversationalanswers.com ) and our new channel www.vimeo.com/davidgeisler.

​A recent study revealed that 18 to 22-year-olds are the loneliest age group today. There are a variety of factors that contribute to this troubling statistic. One, of course, is the prevalent use of technology in our society today. While devices help us connect to people in new and beneficial ways, there are some drawbacks. Empathy, for example, has decreased as technology has increased. One study reported that college students are 40 percent less empathetic than they were 20 or 30 years ago, prior to the widespread use of the internet. Screens dull our ability to feel the pain and joy of others and to connect with them emotionally. This presents a threat to deep, committed relationships that are impossible to maintain without continuing empathetic interaction.

While Millennials and Generation Z are especially adept at communicating online, valuable intimacy often gets lost in virtual communications. Quantified Communications reports that an average adult today makes eye contact between 30 and 60 percent of the time in conversation, but emotional connection is built when eye contact is made during 60 to 70 percent of the conversation. When there is less eye contact, fewer connections are made. Virtual connections, while valuable, cannot replace the emotional connection and sense of well being that occurs with eye contact, touch, and physical presence.

Leaders and managers today often report that young staff lack the relational skills and emotional intelligence to connect with others effectively. In many ways, it is the older generations who must take responsibility for this. When we hand a 5-year-old a device instead of answering their tenth question about giraffes or princesses, we rob them of an opportunity to develop face-to-face communication skills and connect with us in a way that is meaningful to them. When we miss the body language or facial expressions of a 10 or 12-year-old in our life because we are busy checking our social media feed, we lose the opportunity to model good emotional intelligence. When we avoid a conversation with an 18 or 20-year-old in our life because we assume their earbuds mean they don’t want to talk to us, or we fear rejection, we miss an opportunity to demonstrate sincere interest or unconditional love.

Young people today need opportunities to practice healthy relational skills, and they desperately need to see them modeled. Many leaders, mentors, teachers and parents I talk to, however, do not know even where to start in actively engaging the young people in their lives. What I have found, in interacting regularly with 5 to 25-year-olds, is that there is great power in a good question and active listening. I have yet to encounter a young person who did not respond positively to someone sincerely asking about their perspectives and concerns. True, there might be an eye roll or two at first, but when they see you persist in your interest in them, despite their eye roll, trust and respect begin to develop.

So, what does a good question entail? First of all, it must be open-ended. If it allows the young person to respond with a simple “yes,” “no,” “good” or “bad,” a grunt or sigh, it is not a good question. Instead, it should require some thoughtfulness. Instead of asking, “Did you have a good day at school?” try something like “What was the best part of your day at school?” The response to a good question should give you some insight into the young person’s life and provide an opportunity for a follow up question. For example, if they respond that the best part of their day was chatting with a friend, you could follow up with a question like, “Tell me about your friend? How did you meet?” A good question can thus communicate that you care about what they care about. Check out some other great sample questions here.

Good questions are one of the most powerful ways to demonstrate interest, gain empathy, and develop deep connections. As a result, they are a critical tool for all of us as we interact in a society that is increasingly distracted and busy. Make it a goal to practice asking good questions and taking the time to listen actively to the responses. 

As a sophomore in college, I served as a student leader. Our team was responsible for providing peer mentoring, planning student programs, and helping with various campus activities. We were volunteers, with leadership responsibilities piled on top of classes, homework, and part-time jobs. It was important for us to stay focused on the goal. One of our team leaders often encouraged us by saying, “It’s all about the one!” It didn’t matter if attendance at an event was low, if one lonely student came and found community and new friends, it was worth it. If we had a test looming the next day, but a student struggling with depression showed up at our door, giving up some sleep and taking time to encourage her was meaningful. That slogan helped keep us focused on how critical investing in just one person can be!
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Our culture is obsessed with numbers as indicators of success.  We measure success as the amount in the budget; the number of customers, guests, sales or conversions; or the size of our facilities. While there are great reasons for this, it can also be a distraction. I am often asked how to create a successful leadership development or ministry program for youth and young adults. Mass methods are only marginally effective. The best way to engage with and develop a young person is one-on-one, or in small teams and communities. Millennials and Generation Z have access to information unlike any other generation in the history of the world. They don’t need another great program; they need to process. Indeed, the number one predictor of a young person retaining their faith is a meaningful relationship with an older believer. Trusted mentors and friends and safe spaces in the frenzied worlds of youth today can provide opportunities for the development of strong values and convictions.

I call this period that we are in the “season of a remnant.” Regardless of your setting, it is unlikely that we will accomplish significant change or impact in young lives and perspectives through large group trainings, conferences, or classes. Relationships, community and meaningful conversation are where the most formative experiences occur. Wondering why a young people has a specific political view?  Engage them in a conversation (not a lecture!) about it. Wanting to instill an essential character trait or leadership quality in a young mentee? Model it for them, inviting them to share in a meaningful leadership experience. Hoping to share faith or truth with a generation that desperately needs it? Begin with “the one” or a few…a remnant.

Will and Ariel Durant, Pulitzer-prize winning historians, in discussing the inevitable decline of civilizations, write the following: “Nations die. Old regions grow arid, or suffer other change. Resilient man picks up his tools and his arts, and moves on, taking his memories with him.” I often reflect on this statement and think about my students and my children, their children and grandchildren.  As the civilization we belong to undergoes change, what tools and memories do we want young people to possess as they move on to a new or changed civilization? What tools do we want to ensure they carry with them into an uncertain future? There will always be a resilient remnant and equipping them means we sometimes have to remain focused on “the one!”       

Recently, I attended an event where a Boomer leader was presenting. Various times throughout his PowerPoint presentation, he experienced technical difficulties and called on a Millennial colleague to rescue him. As I watched the young colleague respond and resolve very basic issues, I was reminded of the deep need for understanding and engaging in reverse mentoring in our inter-generational relationships. 

Reverse mentoring is a two-way relationship where individuals learn from one another across generational or cultural lines. This concept has been around for a couple of decades, but has gained popularity in many professional circles in the past decade. Alan Webber, the co-founder of Fast Company, explains its importance: “It’s a situation where the old fogies in an organization realize that by the time you’re in your forties and fifties, you’re not in touch with the future the same way as the young twenty-somethings. They come with fresh eyes, open minds and instant links to the technology of our future.” Author and cultural expert, Earl Creps, further explains, “The rate of change in our culture puts younger people in touch with things for which their elders sometimes even lack the vocabulary, suggesting the need to go beyond intergenerational tolerance to reconciliation that leads to a new collaboration.”

One definition of mentor is “trusted counselor or guide.” We have traditionally viewed mentoring as primarily an opportunity for those older and wiser to impart their knowledge to those younger or less experienced. This works well when the culture or context is stable and predictable, and we can assume that what worked in the past will work in the future.  However, in a season of cultural and technological change such as we are witnessing around us today, the patterns of yesterday may need revision to be effective in the days ahead.  We must be prepared to learn from the future as well as the past. Young people intuitively understand elements of the future that can remain hidden to those who are older. Nonetheless, they often lack the wisdom and maturity that comes from years of life and leadership. This is where a partnership between the two becomes incredibly powerful, offering the potential for maximizing the strengths of both perspectives. In this sense, both parties have insight that can place them in the role of counselor or guide. 

Earl Creps explains that reverse mentoring “uses the unlikely possibility of a relationship to benefit both parties through mutual learning from honesty and humility.” These elements of honesty and humility are essential to the success of a reverse mentoring relationship.  Each party must acknowledge their need for learning. They must be willing to ask questions, listen and step outside of their comfort zone to engage new ideas, skills and perspectives. In doing so, we expose ourselves to an expert in topics and practices that we might otherwise spend time and money learning about through podcasts, books, or seminars.

As I observed the Boomer leader needing technical assistance during his presentation, I was struck by the fact that he expected the Millennials in that audience to learn from what he had to say. However, it appeared that he had not made an effort ahead of time to learn from one of them more about his computer. The irony of this picture is repeated frequently in inter-generational relationships. We must be willing to seek out and invest in relationships with those both younger and older than ourselves. As I think about the individuals who I am learning from in my life right now, many of them are 20 years older or younger than I am. I am thankful for their incredibly diverse and important perspectives that stretch and challenge me. Who are those powerful mentors in your life?   ​

We are living in a pivotal chapter of our nation’s story. A tumultuous time in biblical history holds great perspective for us as we navigate significant changes in America today. The story of God’s people in the Old Testament, like the experiences of people throughout history, is riddled with conflict, challenges, and change.
 
One of the most dramatic seasons of change for Judah was undoubtedly the Babyonian invasion, and resulting exile, that occurred beginning in 607 B.C. The first chapter of the book of Daniel recounts the initial invasion: "In the third year of the reign of Jehoiakim king of Judah, Nebuchadnezzar king of Babylon came to Jerusalem and besieged it. And the Lord delivered Jehoiakim king of Judah into his hand, along with some of the articles from the temple of God. These he carried off to the temple of his god in Babylonia." We can only imagine the anguish and distress these couple of sentences represented for the people of God. It is difficult for us as believers today to understand all that the temple meant to God’s people then.
 
Verse two of chapter one says: “And the Lord delivered Jehoiakim king of Judah into his hand, along with some of the articles from the temple of God.” The dramatic devastation and change in the lives of His people was not a surprise to God. In fact, the Scripture says that it was the Lord who gave Nebuchadezzar success. Twenty years after this initial invasion, Nebuchadnezzar succeeded in capturing Jerusalem and destroying the temple.
 
The meaning and traditions tied to the temple, articles from the temple, and the city of Jerusalem are monumental, as ongoing conflicts yet today testify. Nonetheless, God allowed an ungodly leader’s success in capturing, destroying and carrying off key elements of worship and religion in Judah. Why? What can we learn from Judah’s history as we navigate our own season of transition?
 
America is in significant cultural upheaval. Perspectives are changing. Values that were once held dear are being discarded. Established institutions and methods are being questioned and often rejected. In the midst of the ensuing chaos, the church is being forced to grapple with significant questions. In many cases, it can feel like the temple has been invaded, that the articles of the temple are being carried off into a foreign land by strangers who do not appreciate what they represent. The battering rams are pounding on the gates, and every faith-based institution--from missions agencies, to churches, schools, non-profit organizations, seminaries, publishing houses, and advocacy groups--is facing an identity crisis. I imagine some of the emotions felt by Christian leaders today reflect those of Judah’s leaders when the Babylonian soldiers entered Jerusalem.
 
Here is what encourages me: God was not shocked by Nebuchadezzar’s actions, and God is definitely not surprised by the changes we are facing today!  In fact, Scripture points to the fact that many who went into exile prospered where God had placed them (Jeremiah 29). Of course, it was not what they wanted, but it was what they needed. Decades later, when God opened the door for some of them to return to Judah and rebuild Jerusalem, there was a renewed sense of purpose, focus, and dedication to the Lord.  
 
The book of Daniel continues with the story of Daniel and his three faithful friends. Carried from Judah to Babylon, and forced into service in the king’s palace, these young men represented a transitional generation. They developed as leaders in the midst of upheaval for their people and led in a place and culture foreign to the mentors and leaders of their youth. In this regard, I believe they resemble young leaders today. God is raising up a remnant of young, godly leaders who will succeed as Daniel and his friends did in leading faithfully in the midst of adverse or complex situations. They are a Daniel Generation. Theirs is not an easy path; it will require sacrifice, wisdom, surrender and faith. In some ways, young people today are poorly equipped for the challenges they will face. This is where inter-generational understanding, mentoring, collaboration and leadership are critical. Leaders of all ages must engage to seek timely wisdom, and share perspectives, skills, and truths that will be needed in the days ahead.
 
It is important to note that if Daniel and his friends had refused to learn the language and literature of their new culture, they would have been ineffective. Instead, they successfully advised and served powerful and ungodly leaders in the land. For young leaders today, the challenge is to walk as Daniel did. He did not succumb to the influences and temptations of the culture around him, yet he did learn to navigate it and allow God to use him within it. We need the wisdom and favor that God gave Daniel to walk with truth, grace, and influence. It is time for a Daniel Generation to live and serve faithfully amid an ungodly culture, in humility glorifying the one true God!  ​