A recent study revealed that 18 to 22-year-olds are the loneliest age group today. There are a variety of factors that contribute to this troubling statistic. One, of course, is the prevalent use of technology in our society today. While devices help us connect to people in new and beneficial ways, there are some drawbacks. Empathy, for example, has decreased as technology has increased. One study reported that college students are 40 percent less empathetic than they were 20 or 30 years ago, prior to the widespread use of the internet. Screens dull our ability to feel the pain and joy of others and to connect with them emotionally. This presents a threat to deep, committed relationships that are impossible to maintain without continuing empathetic interaction.
While Millennials and Generation Z are especially adept at communicating online, valuable intimacy often gets lost in virtual communications. Quantified Communications reports that an average adult today makes eye contact between 30 and 60 percent of the time in conversation, but emotional connection is built when eye contact is made during 60 to 70 percent of the conversation. When there is less eye contact, fewer connections are made. Virtual connections, while valuable, cannot replace the emotional connection and sense of well being that occurs with eye contact, touch, and physical presence.
Leaders and managers today often report that young staff lack the relational skills and emotional intelligence to connect with others effectively. In many ways, it is the older generations who must take responsibility for this. When we hand a 5-year-old a device instead of answering their tenth question about giraffes or princesses, we rob them of an opportunity to develop face-to-face communication skills and connect with us in a way that is meaningful to them. When we miss the body language or facial expressions of a 10 or 12-year-old in our life because we are busy checking our social media feed, we lose the opportunity to model good emotional intelligence. When we avoid a conversation with an 18 or 20-year-old in our life because we assume their earbuds mean they don’t want to talk to us, or we fear rejection, we miss an opportunity to demonstrate sincere interest or unconditional love.
Young people today need opportunities to practice healthy relational skills, and they desperately need to see them modeled. Many leaders, mentors, teachers and parents I talk to, however, do not know even where to start in actively engaging the young people in their lives. What I have found, in interacting regularly with 5 to 25-year-olds, is that there is great power in a good question and active listening. I have yet to encounter a young person who did not respond positively to someone sincerely asking about their perspectives and concerns. True, there might be an eye roll or two at first, but when they see you persist in your interest in them, despite their eye roll, trust and respect begin to develop.
So, what does a good question entail? First of all, it must be open-ended. If it allows the young person to respond with a simple “yes,” “no,” “good” or “bad,” a grunt or sigh, it is not a good question. Instead, it should require some thoughtfulness. Instead of asking, “Did you have a good day at school?” try something like “What was the best part of your day at school?” The response to a good question should give you some insight into the young person’s life and provide an opportunity for a follow up question. For example, if they respond that the best part of their day was chatting with a friend, you could follow up with a question like, “Tell me about your friend? How did you meet?” A good question can thus communicate that you care about what they care about. Check out some other great sample questions here.
Good questions are one of the most powerful ways to demonstrate interest, gain empathy, and develop deep connections. As a result, they are a critical tool for all of us as we interact in a society that is increasingly distracted and busy. Make it a goal to practice asking good questions and taking the time to listen actively to the responses.
As a sophomore in college, I served as a student leader. Our team was responsible for providing peer mentoring, planning student programs, and helping with various campus activities. We were volunteers, with leadership responsibilities piled on top of classes, homework, and part-time jobs. It was important for us to stay focused on the goal. One of our team leaders often encouraged us by saying, “It’s all about the one!” It didn’t matter if attendance at an event was low, if one lonely student came and found community and new friends, it was worth it. If we had a test looming the next day, but a student struggling with depression showed up at our door, giving up some sleep and taking time to encourage her was meaningful. That slogan helped keep us focused on how critical investing in just one person can be!
Our culture is obsessed with numbers as indicators of success. We measure success as the amount in the budget; the number of customers, guests, sales or conversions; or the size of our facilities. While there are great reasons for this, it can also be a distraction. I am often asked how to create a successful leadership development or ministry program for youth and young adults. Mass methods are only marginally effective. The best way to engage with and develop a young person is one-on-one, or in small teams and communities. Millennials and Generation Z have access to information unlike any other generation in the history of the world. They don’t need another great program; they need to process. Indeed, the number one predictor of a young person retaining their faith is a meaningful relationship with an older believer. Trusted mentors and friends and safe spaces in the frenzied worlds of youth today can provide opportunities for the development of strong values and convictions.
I call this period that we are in the “season of a remnant.” Regardless of your setting, it is unlikely that we will accomplish significant change or impact in young lives and perspectives through large group trainings, conferences, or classes. Relationships, community and meaningful conversation are where the most formative experiences occur. Wondering why a young people has a specific political view? Engage them in a conversation (not a lecture!) about it. Wanting to instill an essential character trait or leadership quality in a young mentee? Model it for them, inviting them to share in a meaningful leadership experience. Hoping to share faith or truth with a generation that desperately needs it? Begin with “the one” or a few…a remnant.
Will and Ariel Durant, Pulitzer-prize winning historians, in discussing the inevitable decline of civilizations, write the following: “Nations die. Old regions grow arid, or suffer other change. Resilient man picks up his tools and his arts, and moves on, taking his memories with him.” I often reflect on this statement and think about my students and my children, their children and grandchildren. As the civilization we belong to undergoes change, what tools and memories do we want young people to possess as they move on to a new or changed civilization? What tools do we want to ensure they carry with them into an uncertain future? There will always be a resilient remnant and equipping them means we sometimes have to remain focused on “the one!”
I have taught leadership courses for many years. It always amazes me to read student essays on who has greatly influenced them. Most of the time, they write about family or friends. These influential people are seldom rich, famous, or powerful. They sometimes live far away or are seen infrequently. To read students’ writing about grandparents, aunts, uncles or friends who have greatly impacted them, I am reminded of the importance of our relationships with family and friends. The holidays is a time of the year when we often see people who live far away or are busy other times of the year. As a result, interactions during Christmas gatherings can be awkward, forced or uncomfortable at times. If there is dysfunction or hurt in the family, it makes it even more difficult to have meaningful conversations. Nonetheless, these events provide invaluable opportunities to mentor and encourage. Our attitudes, behaviors, and responses influence and communicate regardless of our intent, especially to kids, youth, and young adults in our family circles. So, as we begin this season of celebration, here are a few tips to remember as we seek meaningful interactions this Christmas.
Social media. Whether you love it or hate it, Facebook, Instagram and Snapchat are a part of relationships in our society today. I am a writer and researcher, and part of my job is considering the implications of these forms of communication on how we think and interact. However, that does not mean I am exempt from their effects. Recently, I have found myself reflecting on how my social media use influences my thoughts, perspectives, and emotions…and, I must admit, I don’t always like my realizations.
While I enjoy social media for its ability to keep me connected to friends and family around the world, inform me of the joys and sorrows of those I love, and provide perspectives from real people, I find myself struggling against some of its influences. It is often difficult to avoid comparing my life to others, being frustrated or disappointed in some posts that I see, being distracted checking updates, and thinking of activities or people around me for their “postable” value, rather than just completely enjoying moments and interactions. I have to admit, there are days that social media takes more from my relationships than it gives.
One of the weaknesses of social media is its ability to distance us from real people and their emotions and needs. In a face-to-face conversation, a pregnant friend would be cautious to narrate her pregnancy experiences to a friend who was struggling with infertility or who had recently experienced a miscarriage. We would not celebrate our child’s academic success to a loved one whose child was experiencing severe learning disabilities. Likewise, we wouldn’t brag about new purchases or expensive vacations to a neighbor who had just lost his or her job, or our weight loss and workout routine to a friend who was struggling with health issues. Such behavior is self-centered, insensitive and hurtful. Nonetheless, innocent posts on social media can have the same effect. Of course, the broad audience we interact with via social media makes it hard to always consider individual perspectives and needs, but I think most of us can admit we need to consider others more when we share information.
Too often, I post something because it is a point I want to make, something I want to celebrate, or a moment I want to share. While that is not necessarily bad, if my considerations when posting are primarily about me…what I want or how I feel…then perhaps my motives need to be reexamined. Consistently putting my desires or needs first is destructive in any relational interaction, including those on social media.
In the book of Romans chapter 14, Paul is talking to believers in Rome. There had arisen differences regarding the requirements of the law as it related to dietary restrictions and the Sabbath. It struck me as I read Paul’s advice to the Romans on how to relate to one another, that his words apply to us in relating to one another today. In verse 13 he says, “make up your mind not to put any stumbling block or obstacle in the way of a brother or sister.” Can we always avoid hurting or offending others? Of course not. The point, however, is our intentions and priorities. I have to ask myself, am I choosing to consider the needs, perspectives and feelings of others? When I share something on social media, what are my goals and who am I thinking of first?
While social media is truly a wonderful tool, like any tool, it has be to be used well or it can become destructive. We need to be thoughtful regarding the effect social media is having on us and relationships in our lives. Sometimes changes in our habits or perspectives are needed, for ourselves, as well as those who are watching us as they learn to navigate healthy relationships and communication with technology.
Dr. Jolene Erlacher is a wife, mommy, author, speaker, college instructor and coffee drinker who is passionate about empowering the next generation of leaders for effective service!