Research continues to link the overuse of technology to depression, attention issues, and poor social skills. Many parents and grandparents I talk to feel overwhelmed by the powerful influence of technology in their families and homes. Technology, if not managed, can impair our family’s wellbeing. One of our best defenses against devices controlling our time and relationships is to develop a culture in our homes that encourages healthy technology use. So, how do we go about inspiring a tech-smart family? Here are a few strategies and resources:  

• Create a family plan. This will look different depending on the personality and age of your kids and the needs of your family. In your plan, delineate when and how technology can be used. For example, at our house devices have accountability software and are not allowed in bedrooms. Everyone follows the plan, including mom and dad. Because our kids are young, they are not allowed to use devices without adult supervision, and they are limited to an average of an hour of screen time a day. The American Academy of Pediatrics is one resource that provides recommended time limits for different ages and has a family plan tool that can help you think through what is most important for your family. Common Sense Media also provides a wealth of resources for parents and teens to consider as you develop a family plan, including reviews of apps, tips for online safety and privacy, and screen time recommendations.   
• Make space for engagement. In his book, The Tech-Wise Family, Andy Crouch provides a challenge regarding the space in our homes and what it encourages and communicates. He says, “the best things to put in the center of our homes are engaging things – things that require attention, reward skill, and draw us together the way the hearth once did.”  He shares how in his home they have created a space for music, including instruments that draw their family together to play and sing. In our home, we have two spaces with maps, posters and whiteboards on the walls and games on the shelves that encourage us to talk, learn, explore and play together. Crouch challenges parents to “find the room where your family spends the most time and ruthlessly eliminate the things that ask little of you and develop little in you.” Instead, fill it with things that bring you together and foster conversation and growth. 
• Establish customs that create culture. Because of the addictive nature of our devices today, we must be intentional to create opportunities that facilitate memories and conversation and provide a foundation for strong relationships in our families. Otherwise, we will likely find ourselves together at dinner or on vacation, staring at our devices. In our family, we have found a few customs that have proven fun and constructive. Because of our work schedule, breakfast is our family meal. We have a shelf in our kitchen with books. While we eat, one of us reads something and we discuss it. Not only does this encourage good conversation, but also meaningful learning together. Our kids eagerly ask for a “story” when we sit down in the mornings. My speaking schedule results in our family covering about 8000 miles a year in our trusty minivan. So many hours in the car can prove tedious, but we have created a habit of keeping the first half of any trip screen free. This allows for reading, drawing, games, discussions regarding the places we pass, and the occasional sibling squabble to practice conflict resolution! We regularly visit state parks and museums along the way. Hiking and exploring together create shared memories and facilitate lively, device-free conversation. We also have the shared goal of visiting every NC state park and historic site before the kids leave for college. What does your family enjoy doing together? What are some fun customs you have or can create to build strong family relationships in this season of life?  

A healthy family culture is one of the best ways for kids to learn positive habits regarding technology use. It also helps them develop good relational skills, which contribute to confidence, happiness, and success. As parents, grandparents, caregivers and mentors, intentionality in our home and relationships is powerful as we model healthy life skills and teach them to our kids!   ​

Book Jolene to speak to your church, school, or community group on Tech-Smart Parenting or visit the Leading Tomorrow podcast  for more on this and related topics!  

​A recent study revealed that 18 to 22-year-olds are the loneliest age group today. There are a variety of factors that contribute to this troubling statistic. One, of course, is the prevalent use of technology in our society today. While devices help us connect to people in new and beneficial ways, there are some drawbacks. Empathy, for example, has decreased as technology has increased. One study reported that college students are 40 percent less empathetic than they were 20 or 30 years ago, prior to the widespread use of the internet. Screens dull our ability to feel the pain and joy of others and to connect with them emotionally. This presents a threat to deep, committed relationships that are impossible to maintain without continuing empathetic interaction.

While Millennials and Generation Z are especially adept at communicating online, valuable intimacy often gets lost in virtual communications. Quantified Communications reports that an average adult today makes eye contact between 30 and 60 percent of the time in conversation, but emotional connection is built when eye contact is made during 60 to 70 percent of the conversation. When there is less eye contact, fewer connections are made. Virtual connections, while valuable, cannot replace the emotional connection and sense of well being that occurs with eye contact, touch, and physical presence.

Leaders and managers today often report that young staff lack the relational skills and emotional intelligence to connect with others effectively. In many ways, it is the older generations who must take responsibility for this. When we hand a 5-year-old a device instead of answering their tenth question about giraffes or princesses, we rob them of an opportunity to develop face-to-face communication skills and connect with us in a way that is meaningful to them. When we miss the body language or facial expressions of a 10 or 12-year-old in our life because we are busy checking our social media feed, we lose the opportunity to model good emotional intelligence. When we avoid a conversation with an 18 or 20-year-old in our life because we assume their earbuds mean they don’t want to talk to us, or we fear rejection, we miss an opportunity to demonstrate sincere interest or unconditional love.

Young people today need opportunities to practice healthy relational skills, and they desperately need to see them modeled. Many leaders, mentors, teachers and parents I talk to, however, do not know even where to start in actively engaging the young people in their lives. What I have found, in interacting regularly with 5 to 25-year-olds, is that there is great power in a good question and active listening. I have yet to encounter a young person who did not respond positively to someone sincerely asking about their perspectives and concerns. True, there might be an eye roll or two at first, but when they see you persist in your interest in them, despite their eye roll, trust and respect begin to develop.

So, what does a good question entail? First of all, it must be open-ended. If it allows the young person to respond with a simple “yes,” “no,” “good” or “bad,” a grunt or sigh, it is not a good question. Instead, it should require some thoughtfulness. Instead of asking, “Did you have a good day at school?” try something like “What was the best part of your day at school?” The response to a good question should give you some insight into the young person’s life and provide an opportunity for a follow up question. For example, if they respond that the best part of their day was chatting with a friend, you could follow up with a question like, “Tell me about your friend? How did you meet?” A good question can thus communicate that you care about what they care about. Check out some other great sample questions here.

Good questions are one of the most powerful ways to demonstrate interest, gain empathy, and develop deep connections. As a result, they are a critical tool for all of us as we interact in a society that is increasingly distracted and busy. Make it a goal to practice asking good questions and taking the time to listen actively to the responses. 

As a sophomore in college, I served as a student leader. Our team was responsible for providing peer mentoring, planning student programs, and helping with various campus activities. We were volunteers, with leadership responsibilities piled on top of classes, homework, and part-time jobs. It was important for us to stay focused on the goal. One of our team leaders often encouraged us by saying, “It’s all about the one!” It didn’t matter if attendance at an event was low, if one lonely student came and found community and new friends, it was worth it. If we had a test looming the next day, but a student struggling with depression showed up at our door, giving up some sleep and taking time to encourage her was meaningful. That slogan helped keep us focused on how critical investing in just one person can be!
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Our culture is obsessed with numbers as indicators of success.  We measure success as the amount in the budget; the number of customers, guests, sales or conversions; or the size of our facilities. While there are great reasons for this, it can also be a distraction. I am often asked how to create a successful leadership development or ministry program for youth and young adults. Mass methods are only marginally effective. The best way to engage with and develop a young person is one-on-one, or in small teams and communities. Millennials and Generation Z have access to information unlike any other generation in the history of the world. They don’t need another great program; they need to process. Indeed, the number one predictor of a young person retaining their faith is a meaningful relationship with an older believer. Trusted mentors and friends and safe spaces in the frenzied worlds of youth today can provide opportunities for the development of strong values and convictions.

I call this period that we are in the “season of a remnant.” Regardless of your setting, it is unlikely that we will accomplish significant change or impact in young lives and perspectives through large group trainings, conferences, or classes. Relationships, community and meaningful conversation are where the most formative experiences occur. Wondering why a young people has a specific political view?  Engage them in a conversation (not a lecture!) about it. Wanting to instill an essential character trait or leadership quality in a young mentee? Model it for them, inviting them to share in a meaningful leadership experience. Hoping to share faith or truth with a generation that desperately needs it? Begin with “the one” or a few…a remnant.

Will and Ariel Durant, Pulitzer-prize winning historians, in discussing the inevitable decline of civilizations, write the following: “Nations die. Old regions grow arid, or suffer other change. Resilient man picks up his tools and his arts, and moves on, taking his memories with him.” I often reflect on this statement and think about my students and my children, their children and grandchildren.  As the civilization we belong to undergoes change, what tools and memories do we want young people to possess as they move on to a new or changed civilization? What tools do we want to ensure they carry with them into an uncertain future? There will always be a resilient remnant and equipping them means we sometimes have to remain focused on “the one!”       

I have taught leadership courses for many years.  It always amazes me to read student essays on who has greatly influenced them.  Most of the time, they write about family or friends.  These influential people are seldom rich, famous, or powerful.  They sometimes live far away or are seen infrequently.  To read students’ writing about grandparents, aunts, uncles or friends who have greatly impacted them, I am reminded of the importance of our relationships with family and friends.  The holidays is a time of the year when we often see people who live far away or are busy other times of the year.  As a result, interactions during Christmas gatherings can be awkward, forced or uncomfortable at times.  If there is dysfunction or hurt in the family, it makes it even more difficult to have meaningful conversations.  Nonetheless, these events provide invaluable opportunities to mentor and encourage.  Our attitudes, behaviors, and responses influence and communicate regardless of our intent, especially to kids, youth, and young adults in our family circles.  So, as we begin this season of celebration, here are a few tips to remember as we seek meaningful interactions this Christmas.

1.  Ask open-ended questions!  We often ask questions that produce one word responses.  For example, “How is school going?”  “What is your favorite class?”  After the person responds, “good,” and “calculus,” there is an awkward pause and the conversation ends.  Instead, ask family and friends questions that demonstrate you really care to know what is going on in their lives.  For example, “What has been most rewarding or challenging about your studies/sports team/job this year?”  “What was a significant accomplishment this year?”  “What is a goal you want to accomplish next year?”  When they respond to your initial question, if appropriate, affirm what they said and ask a follow-up question to show you are truly listening and care to know more. 
2. Listen more, talk less!  Often when someone shares an experience, we immediately want to offer our perspective or tell a similar story from our own lives.  While sometimes appropriate, this often redirects the focus from the other person back to ourselves.  As much as possible, demonstrate you are truly interested in what is happening in the lives of those around you, and wait for questions from them to invite conversation about your own life and experiences. 
3. Embrace imperfection!  In families or situations where authentic relationships and conversations seldom occur, trying to engage in meaningful interactions can be a challenge.  Sometimes your attempt to show interest in someone’s life will be greeted with surprise or disinterest.  Don’t take offense.  Building relationships is seldom perfect.  It is a success that you made the effort, and that will likely stick with the individual regardless of their response to you in the moment. 
4. Follow up meaningful interactions!  After a sincere conversation, individuals may feel vulnerable or regret that the interaction is over.  Following up those conversations can develop trust and demonstrate you were listening and care.  It does not have to be elaborate.  For example, after a conversation with your nephew about a difficult supervisor at work, text him a couple of weeks later to ask how it is going, or next time you see him, tell him you have been praying for him and that situation.       

This Christmas, we each have an opportunity to pursue positive and meaningful interactions with family and friends, especially young people who will inevitably take something (positive or negative!) away from watching, listening and talking to us.  These mentoring moments with the young adults, teenagers and kids in our lives may leave a lasting impression they will write about one day in an essay.  Be intentional in your attitudes, behaviors and words…listening, encouragement and love may be the best gifts you give this Christmas!  

Tim Elmore, in his book Generation iY, explains the fact that most young people today learn and interact through “uploading.” They engage in forums and activities via devices where they can share opinions, perspectives and preferences, and receive instant feedback. Nonetheless, many of our formal leadership and learning environments continue to implement “downloading” methods to engage, lead and teach those in our care. We talk at people, give orders or directions, and provide important information without stopping to receive input, give explanations or engage in discussion.     
 
Once upon a time, not that long ago, many lived by the motto that children were to be seen and not heard. That philosophy was applied to many in "follower" positions such as students, soldiers or employees. While this perhaps made life easier for those parenting, teaching, or managing, it could result in decisions or information based on limited understanding. The ideas and desires of those in leadership roles were "downloaded" to the followers and silent obedience was often expected. Some leaders still adhere to this top-down approach to managing followers.
 
Since childhood, Millennials and Generation Z have been taught and encouraged to be seen and heard! They are accustomed to having input…whether it is choosing a favorite game on their device, posting a response on social media, or texting their vote to a favorite television show, they are uploading generations. If we want young members to feel engaged and committed to our teams, whether in the office, pew or classroom, we must allow participation, discussion, and “uploading.”
 
While there are some negative consequences from this need to be heard, there are also many benefits. Active participation can lead to increased creativity, understanding of diverse perspectives, and greater engagement and ownership. Regardless of the pros and cons, leaders today must understand that those they lead or teach are used to "uploading."  Failure to provide opportunities for them to do so limits our ability to gain respect and earn the right to speak constructively into the lives of those around us.  At times we need to address the negative aspects of our "uploading" culture.  First, however, we must prove we are leaders who intentionally listen to those we lead. 

Ideas for "uploading" as a leader:  
*Ask open-ended questions regularly; allow the time and space to actively listen and ask follow up questions as we learn from those on our teams. 
*Be sure that training and learning experiences incorporate as much discussion and active participation (uploading) as lecture and instruction (downloading).
*Request ideas, and when possible and appropriate, allow students or employees to pursue a course of action they value (even if it seems a bit problematic). Encouragingly help them navigate the challenges or consequences of the decision/action. This can help teach effective decision making, critical thinking and problem solving, equipping future leaders with needed understanding and skills. 
*After listening to the input of others, there will be times when as a leader you need to make an unpopular or hard decision. When this occurs, explain your reasons, and honestly engage and answer questions. This becomes a mentoring opportunity and demonstrates transparency.   ​