The following is a guest article written by Katy White. Katy serves as the director of Goer Experience with GoCorps, where she coaches Gen Z college graduates who are considering how to use their skills to serve globally.
In my work with Generation Z students, I’ve become more and more convinced that Gen Z is poised to make a significant impact on the world. They are innovative thinkers with a desire to usher in change. Yet they face many challenges within themselves and their world. How do we as leaders and mentors help them grow into the world changers God has appointed them to be?
Over the years, I’ve discovered a few best practices to help lead this emerging generation. One of the most important is to engage your students from a coaching mentality. Commonly, mentorship involves the mentor imparting information to the mentee. This is a “download” approach, which involves the mentor spending the majority of the time communicating and the mentee spending the majority of the time listening.
However the coaching mentality flips this script. In a coaching relationship, the communicating primarily comes from the coachee. In a sense, this is an “upload” approach, allowing the student to process with their coach what is going on internally.
Your role as the coach is to create the welcoming space for the coachee to share, guide the conversation to draw out thoughts and ideas, ask questions that lead to opportunities for reflection and realization, actively listen to what is being shared, and reflect back insights the coachee was able to discover and conclusions they were able to reach themselves through the conversation. Practically, as a mentor this should look like spending 30% of the time talking and 70% of the time listening.
Why is this important? The desire to feel understood, I believe, is in all of our natures. Yet in particular, Gen Z has a deep desire to be seen and heard and is strongly motivated by individualization and personalization. When a student feels that you understand who they are, where they are coming from, and what is unique about them, you have earned the trust and authority to challenge, exhort, and encourage them. You are also then able to paint a picture of how God purposes to use them for His kingdom.
How can you accomplish this? First, seek to understand their interests, skills, doubts, fears, dreams, desires, future plans, etc. Then, use reflective words - their language of how they are describing themselves - and connect it to Biblical principles and kingdom purposes.
Learn to be a master at asking questions. Jesus was! Many times Jesus would even answer someone’s question by asking another question. Jesus asked questions to reveal the root of the issue, expose a heart condition, illustrate a kingdom concept, or create a relationship and communicate care.
Do you need help becoming a master questioner? Think of questions as a branch. Start with an easier, straightforward question that then has related questions that branch off to reveal more breadth and depth to an answer. For example, an easy question to begin exploring what a student’s interests is “What is your major?” Branch questions include, “Why did you choose that major? Did you start with that major, or did you switch into it? Why did you switch? Have you enjoyed the degree program? Why or why not? What has been your favorite and least favorite class and why?”
Another example of a starter question is “What has been challenging this week?” Branch questions include “Why was this challenging? Have you faced a similar challenge before? How did you respond? Are you happy with that response? How do you wish you could have responded? What can you do to help you respond in this way next time you face a challenge like this?”
Become a curator of good questions and you will be able to empower this generation to understand more of who they were created to be, recognize and address their fears and challenges, listen the Holy Spirit, and take steps towards fulfilling God unique call on their lives.
Dr. Jolene Erlacher is a wife, mommy, author, speaker, college instructor and coffee drinker who is passionate about empowering the next generation of leaders for effective service!